Welcome to Cheshire Billiards, online for all your Pool and Snooker needs on the website www.CheshireBilliards.co.uk ("Website").
Cheshire Billiards Co is VAT registered No. 431 6838 48
The Website is owned and operated by Cheshire Billiards Co., whose address is Cheshire Billiards, 'SPRINGWOOD LODGE', ERMINE STREET, APPLEBY, Nr. SCUNTHORPE, NORTH LINCOLNSHIRE, DN15 0DDN
The following terms and conditions (“Ts and Cs”) specifically apply to Cheshire Billiards and its services, and must be read and accepted irrespective of the terms and conditions applicable to the sale of other products at the Website.
Please read these Ts and Cs carefully as they set out the terms under which you may use our services. We also recommend that you read the Privacy Policy and Help section, also available on the Website, and welcome you to contact Customer Services on +44 (0)1724 852359 during normal office hours if you have any questions.

Cheshire Billiards Contact Details

You can call us on +44 (0)1724 852359 or alternatively contact us using one of the methods below:

Customer Services

Please contact us at customerservices@CheshireBilliards.co.uk for general enquiries about your current order status, delivery information or help with ordering.

Sales & Advice

For enquiries about our products and pricing please email us at sales@CheshireBilliards.co.uk We will always be happy to give advice whenever we can!
Postal Address
Cheshire Billiards
'SPRINGWOOD LODGE',
ERMINE STREET,
APPLEBY
Nr. SCUNTHORPE,
NORTH LINCOLNSHIRE,
DN15 0DD
Facsimile
FAX: +44 (0)1724 852359

About Us

Cheshire Billiards is run and owned by Brian Slowen. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us via any of the methods above.
Making A Purchase
Making a purchase is very easy. Just browse our product range, and click add to cart for any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on Checkout and you will be asked for a few details that we need to be able to satisfy the order. If you have any problems whilst ordering please contact us by telephone where we can take the order manually.
We accept credit/debit card payments with VISA, MASTERCARD, SOLO, DELTA and SWITCH/MAESTRO. You may send your credit card information via fax or over the Internet. Alternatively you can pay by cheque in the post. If you have any difficulty ordering by credit card please choose to pay by cheque and contact us by phone to make payment or fax your details through to us.

Shipping And Handling

Shipping costs and times vary from product to product. You are given the total shipping cost on the checkout before the payment stage, these prices are for UK Mainland only. Please contact s prior to payment online for outside the UK Mainland delivery price. If you order and pay online and your delivery is outside UK Mainland, we will contact you with the revised shipping price shortly after.
Small or standard items are usually despatched on a next day service but can take longer, in which case please allow 7 to 10 days for delivery.
All tables prices include delivery within a 100 mile radius of our premises by our own transport we will also bring the table in and build, level and set it up. for any further distances please contact us for a quote
From experience we have learnt that if we are not handling the goods our selves, to deliver larger items to customers and to offer the best service possible is not necessarily to offer quickest delivery service. Most couriers are not equipped to handle large or heavy items as they either only use one man to deliver or have no moving equipment, and therefore the goods are at risk of being damaged, which let’s face it is an inconvenience for everyone! We have found that to deliver larger items we are better off using either two man delivery companies or to palletise items. These specialised logistics companies do not have such a large coverage compared to some of the national couriers and hence take a bit longer to deliver. They will however contact you prior to delivery, to give you your confirmed delivery day.
Shipping is made as soon as possible as we know you want your goods as soon as possible!

Delivery Schedule

We process your order as soon as possible. For smaller or standard items we will normally despatch your order to you in 1-2 business days if we carry the item in stock, otherwise it can take up to 14 days before being shipped if the item is sent direct from our supplier plus up to a further 14 days for delivery. For very large items or items made to order it can take a bit longer and we would ask that up to 28 days is allowed due to the sometimes varying manufacturing lead times and specialist delivery companies schedules plus up to a further 14 days for actual delivery.
We are not liable for late deliveries, and cannot offer any compensation where time has been taken off work to take deliveries.
　
Back Orders

If your item is not in stock, we can back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. For larger items or where a signature is required we will contact you to advise you of an approximate delivery date.

Credit Card Security

Shopping online has never been safer. All credit card numbers are encrypted in our bank approved software when the order is placed using more than 128 bit encryption. They are never received by us or anyone but the clearing house(bank). They are not held in clear text on any web site.

Guarantee

Our products come with various guarantees and warranties. Please refer to the products information for further details, or where not mentioned contact us for details.
　
Privacy Policy

To complete your order we need to collect some personal information such as your name, address and telephone number. This is used purely to fulfil your order and will be stored in compliance with Data Protection legislation. Any supplementary information is to improve the service we offer you such as informing you of offers and events or recommendations that suit your buying pattern or to change the look and feel of the site to reflect your preferences.
Cheshire Billiards does not sell or trade any of your personal details to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used. Data collected by this site is used to:

1. Take and fulfil customer orders

2. Administer and enhance the site and service

Only disclose information to third-parties for goods delivery purposes

Our 100% SECURE SHOPPING GUARANTEE

Here at Cheshire Billiards, we realize that shopping online can feel a bit risky. However, the truth of the matter is that advances in secure server technology have made shopping at Cheshire Billiards just as safe as using your credit card to shop around town or over the phone. Our goal is for you to feel as comfortable using your credit card at Cheshire Billiards as you do everywhere else that you shop. To that end we have partnered with SagePay for all online credit card transactions. SagePay uses Secure Sockets Layer (SSL) security to protect merchant transactions.
Cheshire Billiards respects your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Basic customer information: name, address, telephone number, fax number and payment information (e.g., credit card number and billing address).
* The information we collect is used for internal review to improve the content of our Web site only.
* With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.
* If you no longer wish to receive e-mail from us, please let us know by sending an e-mail to the address above.
* Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding their order(s).
* With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
* We provide site visitors the ability to change/update their information online.
* Consumers can access this information by logging into http://www.CheshireBilliards.co.uk
* With respect to security: When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server (SagePay). We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
* Cheshire Billiards does not hold any financial information whatsoever, we do have access to limited individual transaction information so as we can issue re-funds and check that transactions have gone through correctly but this information is only held for 60 days.

Returns Policy

We want you to be totally satisfied with every purchase you make from Cheshire Billiards. It is our aim to offer both value and quality.
If for any reason, you are not totally satisfied you have the right to cancel. Distance selling regulations allows for you to cancel the contract known as the 7 day cooling off period. You do not require a reason to do this. Please contact us within this period to inform us of the cancellation. The cancellation must be in written form, fax or email is acceptable, a phone call is not enough. Please note that if an order is cancelled when an item has already been despatched, no refund can be made for any of the delivery charges incurred.
Goods must be returned in an unused and re-saleable condition including all items in the original sale. We can offer a replacement if required or refund you as soon as possible.

RETURNING UNDAMAGED GOODS:

Contact Cheshire Billiards before returning goods. We will advise the best way to return the items to us. For smaller more manageable items, it is usually most efficient to send items by recorded post. You will be responsible for the return costs and its safe arrival to us. We accept no responsibility for loss or damage so please ensure it is sent by recorded delivery and appropriately insured. Alternatively we can arrange for our courier to collect at the same cost of the original delivery to you. For larger items we will make arrangements with our chosen courier to collect the goods. Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods readily available for collection.
We will only accept goods that are in an "as new" condition and are returned complete with all items included in the original sale. If any items are missing in the original sale we will deduct the costs from the refund due.
Goods must be adequately packaged to prevent damage occurring during transit, and must have the Return Authorisation Number clearly marked on the outside of all packages.
Cheshire Billiards does not accept liability for goods damaged during return transit. Proof of posting is not proof of delivery. You are advised to send goods by registered post or courier and have sufficient insurance to cover the value of the goods. Customers are responsible for return delivery costs.

RETURNING DAMAGED/FAULTY GOODS:

If you receive goods that have been damaged in transit or appear to be faulty please contact us to arrange for a collection of the goods, and then to arrange a replacement or refund. This may only be possible if you notify us in writing before the 7 day cooling off period has lapsed.
Customers are responsible for the goods until collected. It is the customer’s responsibility to make goods readily available for collection.
Where a replacement is required we will try to arrange to replace the item at the same time as collecting the faulty or damaged item. If no replacement is required you will receive a full refund of the items including any delivery costs.

Remittance Terms

Any refund will be made within 30 days of either return of unwanted or damaged goods, or the cancellation of an order, but as soon as possible.